Support at Home software for small providers | HarvestFlow
Quarterly budgets, carryover, contributions and the two documents you send. Support at Home software for Australian sole traders and small providers.
The programme funds a quarter at a time, splits what a participant owes from what the government pays, and returns whatever is left over. This is software that tracks a visit against the quarter it is funded from, and bills the two payers separately.
No card. No sales call. The quarterly budget and statement tools are on Pro — the plan table below says which is which.
How the money actually reaches you
A participant is assessed into one of eight funding classifications, and each classification carries a quarterly budget rather than an annual one. A tenth of that budget is set aside for care management. Whatever is unspent at the end of a quarter carries into the next one up to a capped amount — the greater of a fixed figure or a tenth of the budget — and the remainder goes back to the Commonwealth.
- Eight classifications, each with its own quarterly budget, indexed every July
- A tenth of every budget is care management, not service delivery
- Unspent funds carry over once, capped; funds brought from a Home Care Package sit outside that cap, but only reach equipment, home modifications or extra services once the quarterly budget is spent
- A participant whose budget will not stretch has to be reassessed, not topped up
Who contributes, and who does not
A participant does not contribute to clinical supports at all. They contribute moderately to independence services and most to everyday living services, at a percentage set by a Services Australia income and assets assessment. Full pensioners pay the least. The percentage attaches to the service type, so two lines on the same visit can carry two different splits.
- Clinical supports, such as nursing and physiotherapy — no contribution
- Independence services, such as assistive technology — a moderate contribution
- Everyday living services, such as domestic assistance and gardening — the highest contribution
- From 1 October 2026 the government fully funds personal care, so a participant approved for it pays nothing out of pocket
You send two things, not one
You claim the government subsidy from Services Australia after you have delivered the service, and it validates the claim before paying. Then, separately, you invoice the participant for their contribution. Neither one covers the other, and the second is the one small providers forget until a quarter has gone by.
- Claim after delivery, never before — a service not yet delivered cannot be claimed
- Claim against the right funding source: ongoing, assistive technology, home modifications, care management and the two pathway accounts are separate
- Invoice the participant for their share, in a document they can actually read
Three rules that catch people coming from NDIS
- You set your own prices. There are no caps — but a price has to be based on what the service costs you to deliver, and it has to be published.
- You publish those prices on My Aged Care and on your own site, at the price you most frequently charge, and you keep them current.
- You cannot charge a separate administration or travel fee, and you cannot take one from the care management account. Under NDIS, travel is a line you claim; here it is a cost you price in.
What you need, and which plan it is on
If you deliver Support at Home for a registered provider and invoice that provider, Basic is the whole job. If you hold the participant's budget yourself, the quarterly envelope, the contribution split and the statement are what the programme actually asks of you, and those are Pro.
On Basic
- The Support at Home starter catalogue, loaded at signup
- Visits, check-in and check-out, progress notes and client signatures
- Invoices raised from completed visits, to a participant or to the provider you work for
On Pro
- Funding plans: the quarterly envelope, the carryover rollover and the care-management share
- Contribution percentages per service category, carried through to what you bill each payer
- Client statements: the opening and closing balance of a participant's subsidy, and what they were charged against it
Funding plans and client statements are in beta: they are in use and they are still moving. The classification budgets we prefill are a starting point only — a participant's real figure comes from their determination letter and is means-tested, so the form always lets you override it.
Registered, or working for someone who is
Only a registered provider claims from Services Australia. A sole trader either applies to the Aged Care Quality and Safety Commission to register, or works as an associated provider — delivering services on a registered provider's behalf and invoicing that provider, which does not require registration. Both are ordinary, and the second is how most people start.
Start with one participant
Add a client, set up the funding they are assessed for, complete a visit and raise what it is worth. Free for 2 months, on your real work, with no card.